Support
Support
Running into an issue, or have feedback? Check the FAQ below first — if it doesn't cover it, just email us.
The calories or macros from AI analysis look off — what can I do?
Try to fit the whole meal in frame with good lighting when you take the photo. If a result doesn't match reality, add a plain-language correction on that entry (e.g. "no rice" or "more chicken than that") and it will re-analyze based on your note.
Why don't some meals show +/- buttons to adjust the portion?
Whether a portion can be adjusted with +/- depends on whether the AI read it as countable pieces or a total weight. If that read looks wrong, use the text-correction feature to have it re-analyzed.
I've used up my free AI analyses for the day — now what?
Free accounts get 5 AI photo analyses a day. You can watch a short ad for extra analyses, or upgrade to Plus or Unlimited for a higher daily limit.
How do I cancel or manage my subscription?
Subscriptions are handled through Apple. To cancel or change your plan, open the Settings app → tap your Apple ID → Subscriptions, then find this app. Paid features stay available through the end of the period you've already paid for.
How do I delete my account and all my data?
You can delete your account directly from the Settings screen in the app — this removes all your meal records and personal data. See the Privacy Policy for details on data retention and deletion.
What languages does the app support?
Traditional Chinese, Simplified Chinese, English, Japanese, and Korean — it follows your device language automatically, or you can pick one manually in Settings.
Contact Us
For any question, bug report, or feature request, email us directly at: support@atethis.app